General Terms and conditions

TERMS AND CONDITIONS OF BUSINESS
Nothing in these conditions shall effect the statutory rights of the consumer
1) These conditions apply to all quotations, offers and conditions and all orders and contracts between Saunders & Pughe LTD (‘the company’) and the consumer (‘the customer’) to the exclusion of any items or conditions referred to by the customer, save that nothing in these terms and conditions shall effect the statutory rights of the consumer. No variations or amendments to this contract shall be binding on the company unless confirmed by the Company in writing.
Saunders & Pughe in-store purchases
We hope you enjoy your Saunders & Pughe jewellery. If however you are not satisfied with your item then we would ask you to first contact the shop to discuss the issue. At Saunders & Pughe we strive to give the best possible service and we would prefer any customer to come and talk to us if they have any issue with a product or service from Saunders & Pughe we suggest booking an appointment with the shop manager should a problem arise. All of our jewellery is suitable for the purpose for which it is designed under fair wear and tear. Our liability will be limited to firstly repairing the item free of charge and if this is not possible, a replacement of the item of jewellery. Please be advised that we do not cover accidental damage, incidental damage, normal wear and tear, theft, accidental loss, or any damage that our manufacturing professionals deem is not due to craftsmanship related issues. If the piece has been altered in any way, our warranty no longer covers the item unless the alterations have been completed by Saunders & Pughe Any queries must be accompanied by proof of purchase from Saunders & Pughe.

JEWELLERY REPAIRS and re-stringing
Using our repair service will ensure your jewellery is in safe hands and being cared for by our exceptional team of skilled craftsmen.
(c) Upon submission items are described with no assumptions made as to their physical nature or composition. For example “ Yellow metal ring set with one white stone”.The Company is not bound by any description which, after further investigations, proves to be different from that detailed upon submission.
(d) Remarks recorded during the Take- in procedure in respect of the condition of the goods listed are usually only noted when there is OBVIOUS evidence of damage and/or repairs or when gemstones are obviously missing. On subsequent close examination, evidence of more obscure damage and/or repairs may become apparent and/or additional parts or gemstones may be discovered to be missing. The Company taking in the goods, their employees and/or consultant valuers/repair specialist/pearl stringer reserve the right to note these findings and notify the client accordingly. In any event no liability whatsoever on the part of the Company taking in the goods, their employees and/or consultant valuer/repair specialist/pearl stringer can be entertained for any omission and/or errors in this regard during the Take-in procedure.
(e) The company shall not be liable for the repair, replacement or resetting of any stone required as a result of carrying out our repair procedures, valuation, restring which may include cleaning according to standard industry practises.

(f) we guarantee all our re-stringing for 3 months if a strand should break within that period then Saunders & Pughe will re-string free of charge. To avoid disappointment Saunders & Pughe recommend restringing every 2 years. Please view our About Pearls page for more details on looking after pearls.

WEBSITE DELIVERY TIMING

The majority of website orders are despatched within 48 hours of receiving your order and payment. However, in some circumstances we may be out of stock of the item or component, in these cases we will give you an estimated delivery time when you place your order.
Delivery
Due to the valuable nature of our products all deliveries require a signature and will be sent by Royal Mail Special Delivery. This service ensures each parcel can be insured up to £2500 and is tracked in transit.
Due to hygiene reasons we do not accept pierced earrings back for exchange. We also do not allow customers to try on pierced fitting earrings in our shop.

SPECIAL ORDERS AND DEPOSITS
Deposits of All special orders and commissions will require a 20% non-refundable deposit. All goods must be fully paid for before release within 1 year from date of order.

Assuring you of our best attentions at all times and thank you for your custom.