TERMS AND CONDITIONS OF BUSINESS
Nothing in these conditions shall effect the statutory rights of the consumer. These conditions apply to all quotations, offers and conditions and all orders and contracts between Saunders & Pughe LTD (‘the company’) and the consumer (‘the customer’) to the exclusion of any items or conditions referred to by the customer, save that nothing in these terms and conditions shall effect the statutory rights of the consumer. No variations or amendments to this contract shall be binding on the company unless confirmed by the Company in writing.
SAUNDERS & PUGHE IN STORE PURCHASES
We hope you enjoy your Saunders & Pughe jewellery. If however you are not satisfied with your item then we would ask you to first contact the shop to discuss the issue. At Saunders & Pughe we strive to give the best possible service and we would prefer any customer to come and talk to us if they have any issue with a product or service from Saunders & Pughe we suggest booking an appointment with the shop manager should a problem arise.
All of our jewellery is suitable for the purpose for which it is designed under fair wear and tear. Our liability will be limited to firstly repairing the item free of charge and if this is not possible, a replacement of the item of jewellery.
Please be advised that we do not cover accidental damage, incidental damage, normal wear and tear, theft, accidental loss, or any damage that our manufacturing professionals deem is not due to craftsmanship related issues. If the piece has been altered in any way, our warranty no longer covers the item unless the alterations have been completed by Saunders & Pughe Any queries must be accompanied by proof of purchase from Saunders & Pughe.
JEWELLERY REPAIRS AND RE-STRINGING
Using our repair service will ensure your jewellery is in safe hands and being cared for by our exceptional team of skilled craftsmen. Upon submission items are described with no assumptions made as to their physical nature or composition. For example “ Yellow metal ring set with one white stone”.The Company is not bound by any description which, after further investigations, proves to be different from that detailed upon submission.
Remarks recorded during the take-in procedure in respect of the condition of the goods listed are usually only noted when there is OBVIOUS evidence of damage and/or repairs or when gemstones are obviously missing. On subsequent close examination, evidence of more obscure damage and/or repairs may become apparent and/or additional parts or gemstones may be discovered to be missing. The Company taking in the goods, their employees and/or consultant valuers/repair specialist/pearl stringer reserve the right to note these findings and notify the client accordingly. In any event no liability whatsoever on the part of the Company taking in the goods, their employees and/or consultant valuer/repair specialist/pearl stringer can be entertained for any omission and/or errors in this regard during the Take-in procedure.
The company shall not be liable for the repair, replacement or resetting of any stone required as a result of carrying out our repair procedures, valuation, restring which may include cleaning according to standard industry practises. We guarantee all our re-stringing for 3 months if a strand should break within that period then Saunders & Pughe will re-string free of charge. To avoid disappointment Saunders & Pughe recommend restringing every 2 years. Please view our About Pearls page for more details on looking after pearls.
WEBSITE DELIVERY TIMING
The majority of website orders are despatched within 48 hours of receiving your order and payment. However, in some circumstances we may be out of stock of the item or component, in these cases we will give you an estimated delivery time when you place your order.
Due to the valuable nature of our products all deliveries require a signature and will be sent by Royal Mail Special Delivery. This service ensures each parcel can be insured and is tracked in transit.
RETURNS and EXCHANGES
Saunders & Pughe do not accept returns. Saunders & Pughe are happy to exchange items purchased from our shop providing they are un-worn and un-marked. All items for exchange must be returned within 14 days of purchase and be accompanied with its original receipt. Due to obvious hygiene reasons we do not accept pierced earrings back for exchange.
Special orders and bespoke items cannot be returned for exchange or refund.
SPECIAL ORDERS and BESPOKE
All special orders require a minimum deposit of 10% and is non-refundable. All goods must be fully paid for before release within 1 year from date of order.
A design fee of £150 is taken for all bespoke work undertaken by Saunders & Pughe. Our design fee covers time taken to produce a bespoke design in either CAD or wax format and is used as a deposit once approved. The design fee is non-refundable should you decide not to go ahead with the work.
Assuring you of our best attentions at all times and thank you for your custom.